Help/Faq's

How do I know my size?

We strongly recommend each customer measures their head before purchasing their new hat to ensure they’re selecting the correct size.

Just like shoes and clothing sizes, everyone has a unique head shape and size, which is why we offer a range of sizing options. We also urge customers to pay close attention to size and fit description on our individual product pages to assist with their purchase.

How do I care for my hat?

When cared for correctly, our durable hats are designed to withstand the test of time.

The care guide underneath each product will provide tips on how to care for your new Aussie Chiller hat.

Can I wet my hat?

All Aussie Chiller products are made to be wet. Don’t fret, wetting your new hat won’t cause water marks, mold, or that dreaded sour smell.

For more information please head over to our 'soak me' page.

How long does shipping take?

We offer standard and express shipping options for all domestic and international orders.

Shipping times will vary depending on your location.

For further information on shipping, please head over to our 'shipping' page.

How long will my order take to ship?

All orders placed before 2 pm AEST will be shipped the same business day.

Note, dispatch times may be longer during a sale period.

Will I need to pay taxes?

When placing an order with Aussie Chiller, customers are responsible for any duty, taxes, and custom requirements like taxes, fees, levies, costs or expenses associated with each order.

Aussie Chiller is not responsible for any possible duties and taxes that may be applied by customs in the country where the delivery is being made.

How do I return an item?

For all details on return enquiries, please head over to our 'returns policy' page.