SHIPPING

ORDER PROCESSING:

We work diligently to get you wearing our headwear as quickly as we can! 

  • Please allow 1-2 business days to process your order. Expect an email to let you know your order is on the way, or available for Factory 'pick up'!
  • During special promotions, peak periods or public holidays, this might be extended. Shipping times are not guaranteed.
  • All orders will be processed Monday - Friday (excluding public holiday
  • Your new hat will be shipped directly from our factory in Burleigh Heads, QLD.

Please reach out ASAP if you want to update your order! Once your order has shipped we are unable to change the address or intercept the order.

FACTORY PICKUP - Burleigh Heads

Please allow 24hrs for processing.

Orders can be picked up daily, from 8am-2:00pm.

An email will be sent, along with address, when your order is ready for pickup!

AUSTRALIA / NEW ZEALAND

Free shipping on all orders over $50. Orders are generally shipped within 1-2 business days using Australia Post or Aramex courier services. Transit times from 2-7 business days for orders in Australia and New Zealand.

  • Orders are shipped with Authority to Leave (no signature required)
  • If the mail carrier can locate a safe place to leave your order, orders will be safely delivered.
  • If no safe drop location is found, our couriers will leave a card in your mailbox to organise redelivery, or collection from the LPO.
  • If you have any question you can contact Australia Post directly on 13 76 78 or Aramex on 07 5519 5100

Order Type  - Estimated Shipping Time (Metro)

Standard  2-8 business days*

Express 1-3 business days*

* Delivery timeframes cannot be guaranteed and Christmas orders will take longer.

INTERNATIONAL

Free shipping on all orders over $50. International orders can expect 6-14+ business days depending on your Order Type, region, and your local postal service delays.

  • All international orders are sent using Australia Post.
  • Once your order arrives into the destination country, Australia Post will hand it to your local postal service for delivery.
  • The most up to date tracking information will then be found with your local postal service, using your original tracking number.
  • The below estimated shipping times do not include customs handling times.
  • International orders are shipped delivery duties unpaid, therefore you may be required to pay duties/taxes prior to your order being delivered

Country - Order Type - ETA (Metro) - Order Type - ETA (Metro)

(USA) - Standard 6-9+ business days* Express 3-7+ business days*

(UK) - Standard 6-9+ business days* Express 3-7+ business days*

(MAJOR EU) - Standard 7-12+ business days* Express 6-9+ business days*

(REST OF WORLD) - Standard 6-9+ business days* Express 6-9+ business days*

* Delivery times do not include customs handling times. Delivery timeframes are not   guaranteed. Most orders are arriving on time but delays may occur from time to time.

TRACKING

  • Once your order has shipped, you'll receive an email with your tracking number and a link to track the progress of your delivery.

While most orders are arriving on time, delays may still be occurring and our carriers are not guaranteeing delivery timeframes for standard or express deliveries. For more information please visit Australia Post's service delays.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition. please refer to our Returns and Refund Policy.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition. please refer to our 'Returns and Refund Policy'.

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@aussiechiller.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales@aussiechiller.com.