SHIPPING

ORDER PROCESSING:

Please allow 1-2 business days to process your order. Expect an email to let you know your order is on the way!

FACTORY PICKUP-Burleigh Heads

Orders can be picked up daily, from 8am-2:00pm. An email will be sent when your order is ready for pickup.

FREE SHIPPING

Free world wide shipping on all orders above $150. Orders are generally shipped within 1-2 business days using Australia Post services. Transit times from 2-7 business days for orders in Australia and New Zealand. International orders can expect 7-14+ business days depending on your region and your local postal service delays.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Aussie Chiller is not responsible for these charges if they are applied and are your responsibility as the customer.

EXPRESS SHIPPING

Orders are generally shipped within 1-2 business days using Australia Post Express services. Transit times from 1-2 business days for orders in Australia and New Zealand. International orders can expect 4-7 business days to the USA and Canada.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Aussie Chiller is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition. please refer to our Returns and Refund Policy.

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@aussiechiller.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales@aussiechiller.com.